Your questions answered

We work on invoicing terms that will be agreed upon account opening.

Once your account is set up, log in and select 'order now.' Choose your delivery day and then browse our menu and add the meals you wish to order then checkout.

Yes, you can make changes to your order as long as they are made before the cut-off. The deadline is midnight, 5 days before your chosen delivery day.

We hope you love our products as much as we do, however should you need to report an issue please email teams@fuelhub.co.uk and a member of the team will be in touch, or alternatively, call one of the team on 01925 632 085

You can manage your account here.

Yes, you can cancel your order before the cut-off, which is midnight, 5 days before your chosen delivery day.

To change your delivery address on an order you have placed, please ensure you email teams@fuelhub.co.uk at least two days before your chosen delivery day.

Your order will be delivered on your chosen delivery day. You will receive a time slot on the morning of your delivery. Pre-10:30am and pre-midday deliveries can be made at an extra charge.

Delivery cost is £9.95 per box of 16 meals.

Our trusted courier is DPD.

On the morning of your delivery, you will receive a text and email from DPD with a hour time slot for delivery.

We ship your food in temperature controlled packaging, with ice packs, to keep your food cool in its box. We use the best packaging possible to ensure that your food reaches you in optimal condition. The packaging is fully recyclable.

If you aren't able to accept the delivery, you can select a safe space for DPD to leave your order.

If you need to speak to us urgently regarding your delivery contact us 24 hours a day via our live chat button or email teams@fuelhub.co.uk or call us on 01925 632085

We deliver across the UK, excluding Ireland and Highland Scotland. If in doubt, please email customerservice@fuelhub.co.uk for more info.

Once you receive your food, put it straight into the fridge and eat within 6 days or by the expiry date on the packaging (whichever is sooner). Please note meals such as shellfish, will have a shorter shelf life.

Yes. From low calorie, high protein and low carb meals, to gluten free and dairy free, we have a wide choice of meals for many diet types. You can use the filter on the meal selection page on our website to browse by the type of meal you are looking for.

You can heat meals in the microwave, oven or on the hob. Heating instructions can be found on the sleeve of each meal.

Please make contact with the team as quickly as you can by emailing teams@fuelhub.co.uk or calling 01925 632085

At FuelHub we understand the importance of flavours working in harmony as part of a healthy balanced diet, our dishes pack a punch without any artificial nasties, that’s why we only use the finest pure grade extra virgin olive oil in small amounts in our dishes. Olive oils has been specially selected by our team of chefs for its long list of health benefits including its strong anti-inflammatory properties and natural antioxidants.

Halal meats available on request.

We do not tailor to individuals but our meals can be filtered by Under 500 Kcal, High Protein etc.

Absolutely! We have worked hard to make sure our packaging is sustainable. The boxes your meals are delivered in, are made from 100% recycled paper and cardboard and the design is made of vegan ink. Our boxes are temperature controlled with wool liners. The sheep wool is a by-product, is washed and dried via natural means whilst using natural detergent, and is compostable. The trays your meals arrive in are fully recyclable and biodegradable, comprising of 98% sugar cain pulp that is eco-friendly and BPA free. The remaining 2% is recycled cardboard that has been repurposed from landfill. Meals are encased in a fully recyclable cardboard liner.

Our ice packs are reusable and you are welcome to keep them.You can also recycle our ice packs by defrosting and emptying the liquid, which is water based with no harmful chemicals, down the drain. The empty packs can then be placed in your recycling bin.